How Can We Help Today?
Whether you have a question about a massage chair, sauna, or bathtub, our wellness team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If your massage chair, sauna, bathtub, or cold plunge does not meet your expectations, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
We are happy to help with exchanges within our return window. Simply contact our team with your order number and the model you are interested in, and we will walk you through next steps.
How do I choose the right massage chair for my space?
Consider the dimensions of your room and the recline clearance needed. Each product page includes detailed measurements and space requirements to help you find the perfect fit for your home wellness area.
What is the difference between an infrared sauna and a traditional sauna?
Infrared saunas use radiant heat panels to warm your body directly at lower ambient temperatures, while traditional saunas heat the surrounding air. Our product descriptions cover the specific panel types and temperature ranges for each model we carry.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Prompt Support
Our wellness team responds to every inquiry within one business day, so you never wait long for answers.
Secure Transactions
Your personal and payment information is protected with industry-standard encryption at every step.
Thoughtful Guidance
Owned and operated by Well Nourix, we personally help you select the right product for your home retreat.
30-Day Returns
If your purchase does not feel right, our 30-Day Returns policy is designed to keep the experience stress-free.
